Return & Refund Policy
Clear terms for returns and thoughtful support when something is wrong.
30-day return window
Contact us within 30 calendar days after receiving your purchase to request a return. For a change-of-mind return, pillows must be unused, unwashed, in their original condition and original packaging.
How to request a return
Email [email protected] with your order number and reason for return. Please obtain authorization before sending your return. The authorized return address is 20 Allée Des Longs Buts, 08360 Château-Porcien, France. Returns are sent to France; a U.S. domestic return address is not provided.
Damaged, defective or incorrect items
If your item arrives damaged, has a defect or is not what you ordered, contact us with your order number and a description of the issue. Photos can help us assess the problem. The ordinary requirement that an item be undamaged does not prevent you from reporting a damaged, defective or incorrectly supplied item. We will arrange the appropriate resolution with you.
Return shipping and restocking
We cover return shipping when the return is due to our error, damage or a defect. For a change of mind, you are responsible for return shipping to France, including the applicable international shipping cost. We charge no restocking fee.
Refunds
Once a refund is approved, the amount will be returned automatically to the original payment method within 10 calendar days.
Contact
Contact us at [email protected]. Our company and authorized return address is 20 Allée Des Longs Buts, 08360 Château-Porcien, France.